Aman Cancels Reviewer's $6K Reservation, Calls Police at Mexico Debut
Hotel YouTuber Ryan Walker was turned away at the gate of newly opened Amanvari resort despite confirmed booking, with security threatening police involvement when he requested to speak with management.
A hotel reviewer's attempted stay at the newly opened Amanvari resort in Mexico ended with security calling police after staff claimed his confirmed reservation didn't exist, according to reports emerging this week.
Ryan Walker, who operates a YouTube channel focused on hotel reviews, had booked a stay at the ultra-luxury property for its second night of operation at rates reportedly exceeding $6,000 per night. Upon arrival at the resort's security gate, guards initially acknowledged him by name—suggesting his reservation was recognized in their system—before denying him entry.
Security personnel informed Walker that no reservation existed under his name, speculating he might have canceled it himself. When the reviewer presented an email from Amanvari's reservations team sent that same morning confirming his anticipated arrival, a security supervisor maintained that the booking was never finalized. Staff refused Walker's repeated requests to speak with resort management, citing the property's private status and stating no manager could come to the gate. The situation escalated when guards indicated they would contact local police.
Walker later discovered a late-night email from the hotel—sent while he was filming content at another location—that began explaining the property remained in early operational phases. The message appeared incomplete in published accounts of the incident. The reviewer documented the eleven-minute encounter in a video titled "Amanvari Called the Police on Me."
The incident has drawn criticism from travel industry observers, with some calling for personnel dismissals over the handling of a guest with documentary evidence of a confirmed reservation. Amanvari represents the latest addition to the Aman hotel group's portfolio of ultra-luxury properties. The brand has not publicly addressed the incident as of this report.